Refund / Exchange / Cancellation Policy

Returns & Refunds

• Returns must be made within 3 days of the date of delivery.
• For any returned items, the customer is responsible for courier or shipping charges.
• Items must be returned in their original packaging with the price tags intact.

Eligible Return Conditions

• Item delivered is damaged or defective.
• Incorrect item delivered.
• Continuous parcel opening video is mandatory for any return request.

How to Raise a Return Request

To initiate a return, please contact us via WhatsApp with your order details.

• Return reason must be clearly mentioned.
• For damaged or incorrect items, photographs of the product, price tag, and packing cover are mandatory.
• Our support team will review and approve the request.

Return Inspection & Refund

• Our quality assurance team will inspect the product upon receipt.
• Returns showing signs of use, wear, or alteration will not be accepted.
• If the product passes quality check, the refund will be processed.